FAQs & Definitions

A: Upon shipping your order, the dashboard will pass the shipped status along with a related tracking number (if applicable) to your CRM. Depending on the capabilities of your CRM or E-Commerce platform, a "Shipped" confirmation email may be generated by your CRM/E-Commerce platform and sent to the consumer.

A: If the order status is not "Shipped" or "Processing," you can change the address by clicking on the edit icon in the "Actions" column. Once the order is open, select the "Shipping address" tab and update any information that is needed. Click "Save" and you are done!

A: If you see either of these two shipping messages, the shipping company has received your information and tracking number but your package has not been scanned in their facility yet. Wait a day or two and see if the problem resolves itself.

A: If your order is lost or damaged, we will file a claim for you. If you are sending us a package through your own shipper, you will need to file the claim with them.

A: ChinaDivision fills all orders within 24 hours of receipt, provided they are approved to ship. Shipments will not be processed on Sundays, holidays, or during any event that would cause a facility to close (acts of God, severe inclement weather, etc.). However, fulfillment of orders is our core priority.

A: Send an ASN (Advanced Shipping Notice). It will inform ChinaDivision of how many units we will be receiving from your supplier. An ASN is electronic information concerning a single shipment of movable units sent to a WMS from suppliers and sent from a WMS to customers. If you do not have this capability, please contact your sales manager for further information.

A: Our warehouse is located in Shenzhen of China, a neighbor city of Hong Kong, which is very convenient for handling exports.

A: Our goal at ChinaDivision is to take no longer than one working day to update your inventory on our system. Receiving a shipment begins the moment we begin the receiving process to the moment the pallet is placed in its designated storage location. If any or all of ChinaDivision’s receiving requirements are not met, receiving time will increase, which in turn adds specialized receiving fees to your invoice.

A: Once your product arrives at our warehouse, it goes through a comprehensive receiving process. The quantities and product information are checked and verified against the provided packing slip. Any discrepancies are promptly reported to an Account Manager who will then contact you directly to remedy any order inconsistencies. Product weights are taken and recorded in our system to ensure that the right postage is applied to each of your orders. Each product received is recorded in our receiving logs for quick reference. Once the product is received completely, the product is placed in its designated storage location and the product quantities are added to the ChinaDivision dashboard inventory page, which provides real-time inventory management.

A: Please notify your sales manager prior to your product arriving so the Receiving Team is expecting it and can make proper arrangements based on the size of the shipment. You also need to send us an ASN(Advanced Shipping Notice) on CFS(ChinaDivision Fulfillment System) before your product arrives.

A: ChinaDivision accepts credit cards, wire transfers, PayPal and Alipay payments.

A: No, our agreement can be terminated by either party with a 30 day notification.

A: No, ChinaDivision does not charge a set up fee before any account set up can occur.

A: This is flexible and fully customised, our tracking API enables you to display the tracking information on your website to your customer, or let them track the package themself through provided package ID and carrier. We're also building up a dedicated tracking page, so that you can send a link from your CRM or add a link to your order confirmation page for your customer to be able to track their package.

A: Once the items are shipped you should receive a tracking number within 24 hours.